Refund Policy
FindCreators is dedicated to providing a high-quality experience. This policy explains the terms and conditions regarding refunds for our services and platform fees.
Fair Process
We evaluate all refund requests fairly and according to our established guidelines.
Timely Resolution
Refund requests are typically processed within 5-7 business days of approval.
Secure Processing
Approved refunds are securely routed back to your original payment method.
Dedicated Support
Our support team is here to help you navigate any billing or refund issues.
Thank you for trusting FindCreators. We strive to deliver the best services to our creators and brands. Please read this Refund Policy carefully as it details your rights regarding refunds and cancellations on our platform.
General Overview
As a marketplace and service platform connecting brands with creators, the nature of our digital services and platform fees means that general refunds are assessed on a case-by-case basis. We encourage all users to fully review service details before committing to a plan or collaboration.
Eligibility for Refunds
Refunds may be granted under the following circumstances:
Approved Refund Scenarios
- Technical Issues: If a technical failure on our platform prevents you from accessing a service you paid for and we are unable to resolve the issue in a timely manner.
- Fraudulent Charges: Unauthorized transactions or charges made in error due to our system's fault.
- Non-Delivery: If a specific paid feature or service is not delivered or rendered as explicitly promised.
Non-Refundable Items/Services
Certain payments are strictly non-refundable once processed:
- Completed collaborations or agreements between brands and creators
- Platform subscription fees for periods that have already commenced
- Funds dispersed or payouts already initiated to creators for completed work
- Any transactional fees incurred from third-party payment gateways
- Change of mind after a service has been accessed or utilized
How to Request a Refund
To submit a refund request, you must act promptly within 7 days of the transaction date. Please follow these steps:
- Send an email to hello@findcreators.ai with the subject line "Refund Request - [Your Name/Company]".
- Include your account details, transaction ID, and the date of the purchase.
- Provide a detailed explanation of why you are requesting the refund, attaching any relevant proof (screenshots, communications) if applicable.
Processing Timeline
Once we receive your refund request, our team will review it. We aim to respond to all inquiries within 2-3 business days. If your refund is approved:
- The refund will be processed back to your original method of payment.
- It may take an additional 5-7 business days for the funds to appear in your account, depending on your bank or credit card provider.
Contact Us
If you have any questions about this Refund Policy or need further clarification on a specific transaction, please reach out to us:
Email Support:
hello@findcreators.aiLast updated: March 28, 2026
Related Policies
Please also review our Terms of Service and Privacy Policy which govern your use of our platform.